It's been an odd day for communication.
For instance, the call I just received:
"Hello, this is Sunny. How can I help you?"
"You can't."
"Well, sir, I'd be happy to try."
"No. Someone called me, and I called them back but it just went to you at the switchboard."
"Well I'm terribly sorry for the inconvenience, Sir. Have a wonderful afternoon!"
<grunt><click>
Now, I understand that it can defintely be frustrating to get a switchboard when you're expecting to get a "real person." But if you could please understand that switchboard operators are people too... it may make our interaction that much more pleasant.
At least it's worth a try, since we both know you're going to call me right back as soon as you figure out who you're looking for.
And your politeness may be the difference between a transferred call and a runaround.
I'm just saying.
No comments:
Post a Comment